How we work with you

Fees for consultations, treatments and packages are explained clearly before any care begins, so there are no surprises. Payment is due at the time of service unless otherwise agreed. We accept a range of convenient methods:

• Cash
• Credit or debit card
• Insurance (approved providers)
• Tabby — pay in instalments
• Bank or online transfer

We are approved and partnered with leading insurers, so eligible patients can benefit from insured chiropractic and physiotherapy services. Please bring a valid insurance card and ID to each visit; some services may require prior approval from your insurer, and any co-payment or uncovered balance is payable at the time of service. We also honour a number of discount cards.

• Insurer: NextCare
• Insurer: Al-Buhaira National Insurance Co. (ABNIC)
• Discount cards: Fazaa, Esaad, Homat Al Watan and Saadti

If you need to cancel or reschedule, please notify us in advance — a quick call or WhatsApp message — so your slot can be offered to another patient. If you arrive late, we will do our best to accommodate you, though your session may be shortened or rescheduled out of respect for other patients' appointments. Repeated missed appointments without notice may affect future booking priority.

We believe in clear, honest communication. Before any treatment, you will be fully informed about your condition, the recommended approach, its purpose, the expected outcomes and any alternatives — so you can make a confident, informed decision. No treatment proceeds without your understanding and consent, and you may pause, question or stop your care at any time.